Terms and Conditions
OUR RETUNS POLICY IS ACCORDING TO EU LAW
Pre-Dispatch cancellation requests for individual stock lines can be accepted over the telephone, and by email. Such cancellations do not become effective until you receive a return confirmation email of cancellation from Customer Service which will be sent to the email address registered on your account. Please note that if the item is already within the delivery process, e.g. goods are being picked and shipped from the warehouse, then cancellation cannot be effected and returns procedure must be used after the goods have arrived.
If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims.
Under the Consumer Contracts Regulations 2013 you have the right to cancel or return within fourteen calendar days of the goods being delivered. Under the Regulations the Customer is responsible for all carriage return costs. The cancellation period will expire 30 calendar days after date of delivery.
Under the Consumer Rights Act 2015 there is a 30 day right to reject the goods if they do not conform to contract. The burden of proof is on the Customer to show that the goods fail to conform
All items must be returned in original packaging with all seals intact and in re-saleable condition. The Consumer Contracts Regulations 2013 state that “If the value of the goods is diminished by any amount as the result of handling of the goods by the consumer beyond what is necessary to establish the nature characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price” “Handling” in this context is specified in the regulations as …”that might reasonably be allowed in a shop”.
If you decide you no longer wish to have the item as you have changed your mind we have a 15% handling fee which is taken from your refund.
Re-imbursement will be made by the same means as payment was effected. All re-imbursements are in £sterling.
We may withold re-imbursement until after the returned goods have been received, Re-imbursement is normally made within 14 days of receiving the returned goods.
We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order request based on any incorrect price, description or availability.
Paypal Payment Process
PayPal advertises itself as the safer, easier way to pay and get paid online. The service allows anyone to securely pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
Customers should note that when paying by PayPal the money will be debited from your account by Paypal for the FULL amount of your order, at the time of your order, irrespective of when the goods may be ready to ship.
The PayPal service therefore, although extremely secure, is similar to, and handled as a cash transfer. In other words, Paypal is a cash with order payment.
REGISTERED COMPANY ADDRESS
Liability for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders lies with us